THE MAGICK CAULDRON · HOUSTON, TX
Answers about visiting the store, checking stock, special orders, shipping, returns, readings and finding us at the Texas Renaissance Festival. Still have a question? Give us a call.
VISITING THE STORE
You’ll find us at 2424 Montrose Blvd., Houston, TX 77006, in the Montrose area near Midtown. We’re open Monday through Saturday from 10am to 7pm and Sunday from 12pm to 6pm. Get directions.
Yes. The store has its own parking lot, so you can pull right in.
Yes. Readings are held right in the store. Call 713-523-0069 to book a time with one of our readers.
Yes. Classes for the magickal community are taught at the store throughout the year. Call 713-523-0069 for the current schedule.
No. The store carries more than 20,000 items, including over 3,000 book titles, and only part of that inventory is listed online. If you don’t see what you’re looking for on the website, call us or stop by.
SHOPPING & STOCK
The store and the website share the same inventory, so an item can sell in the store before an online order is processed. For the quickest answer, call 713-523-0069 and we’ll check the shelf for you.
Yes. Tell us what you’re looking for by phone or through our contact form and we’ll see if we can get it. Special orders may need to be paid in advance and usually can’t be returned. See our Terms of Service for details.
It depends on the item. Call or send us a message describing what you have, and we’ll let you know.
Yes. Magick Cauldron gift cards can be bought online and are a great choice when you’re not sure what someone needs.
No. Printing more than 20,000 items in a full-color catalog would cost a fortune, and we’d rather put that money toward keeping our prices low. Browse the online shop or visit the store instead.
No. We’re a retail store, so we don’t offer wholesale pricing or accounts of any kind.
ORDERING ONLINE
Yes. The whole site runs on a secure, encrypted (HTTPS) connection, and payments are handled by PayPal. Your card details go directly to PayPal, so we never see or store your full card number. Read our Privacy Policy for more.
Online orders are paid through PayPal, which accepts PayPal balances as well as major credit and debit cards. In the store, just ask at the register.
No, but creating one in My Account lets you see your order history and save your addresses for next time.
SHIPPING
Yes, we ship worldwide through the U.S. Postal Service. International shipping costs much more than domestic shipping, so please contact us before you order and we’ll tell you what your shipping will cost. Any customs duties or import fees in your country are your responsibility.
We’ll email you with the extra shipping cost before charging it. If you don’t agree, we’ll cancel and refund your order. Contacting us first means your order goes out without delay.
The Post Office usually gets packages to the destination country within 7 to 10 business days. After that, timing depends on your country’s customs department, and delivery generally takes 4 to 8 weeks in total. Customs can hold a package for up to 30 days and may open it for inspection. Most countries don’t provide tracking unless the item is sent registered, which is very expensive, so international orders are usually untracked. We can always confirm that your package was sent.
Yes. Because of a high rate of fraudulent orders, we don’t ship to Nigeria or the United Arab Emirates. Every order we receive is reviewed, and anything that looks suspicious is checked before it ships.
RETURNS
Please contact us or call 713-523-0069 before sending anything back so we can tell you how to return it. Items must be unused and in their original condition and packaging.
For safety and hygiene, we can’t accept returns of opened herbs, oils, incense, resins or bath products, candles that have been lit, earrings, special orders or gift cards.
Contact us within 7 days of delivery with your order number and a photo, and we’ll make it right. Full details are in our Terms of Service.
FESTIVALS & EVENTS
Yes! You’ll find us next to the Tower Stage in booths 54 and 55 every season, with more than 1,000 blades plus many of the magickal supplies you know from the Houston store. Our tarot readers and The Enchanted Realm Soap Shop are in Sherwood Forest, booth 86.
Yes. Throughout the year we set up at other festivals, including the Scottish Highland Games. Follow us on Facebook to see where we’ll be next.
No. Our prices at festivals are the same as in the store. We never raise them just because we’re at an event.
Call the store during business hours or send us a message, and a staff member will get back to you.
Mon – Sat 10am – 7pm | Sun 12pm – 6pm