View CartFind us on Facebook

FAQ

Custom Requests (3)

Can you send me a spell for “Insert Spell Need Here”?

That depends. We are not in the business of providing spells to the general public.  Most of us, like you study our craft(s) and learn to utilize our skills in order to achieve our goals through magick.  If you call or come by and need assistance with a spell that you are working on, we can give you some advice on the best way to accomplish your goal, but we probably won’t write a spell for you if you don’t help put any of your own effort into it.  After all, the spell isn’t for us…it’s for you.

Can you make a custom oil for me?

Yes.  If you have a formula for a custom oil that you would like made, contact us online or come in and talk with a sales rep and we can blend you an oil.  The cost will depend on how much and how many you need.

Do you offer Tarot readings?

YES!!!  Paul does offer a tarot reading to people who call and make an appointment with him.  The cost is $30.00 and he will answer any and all questions you may have.  There isn’t a time limit; but, as with any tarot reading, please make sure that your questions are specific.

Festivals and Events (3)

Do you go to festivals or just have the retail store?

We have another shop at the Texas Renaissance Festival (Booth #54) which is smaller but has a very wide selection of items that you should go see if you are in town and want a great afternoon adventure.  We also do various festivals around the year including, CMA, Scottish Highland Games Fest, & more! Check our Facebook Page for our next event!

Are you at the Texas Renaissance Festival?

Yes we are!!  We are located next to The Tower Stage in Booth #54, #55. You’ll also find our Tarot Readers and The Enchanted Realm Soap Shop in Sherwood Forest, booth #86.  Come by and see us!!

Do you jack up your prices at festivals?

The answer is a BIG NO!  We do not raise prices for any reason just because we are at some festival.  The idea is to SELL our merchandise and we can’t very well do that and move it out if the prices are outrageous.  So to settle this once and for all:  WE DO NOT RAISE PRICES AT ANY FESTIVALS.

Online Orders (6)

Are my orders secure on your site?

Yes! All transactions made on our website are on a secure SSL server and are safe from hackers and any fraudulent attempts to gain any information from you. When we receive your order we do not have access to the credit card number that you used when making your purchase. After you enter your contact information and click “Continue”, the next page will display your order, billing address and shipping address details. Here you will find Payment Options, indicating Secure Card Payment or Money Order, and our statement, “Credit Card details are collected using a SSL secured server.” Click here to see an example of our secure certificate.

How Do I Track My International Order?

We can confirm we have sent your package. Also, the US Postal Service has now offered a duplicate copy of the customs form that we fill out allowing us to retain proof that we sent your package. Unfortunately, we do not have a method to track international packages. Most countries outside the U.S.A. do not offer tracking numbers unless you request the item be sent registered. We do not offer this option because the expense is extremely high.  Generally once we ship your order to you, you should receive it within 5 to 8 weeks.

We ship all orders through the United States Postal Service.  We fill out a White Form or a green form depending on weight of the item being shipped.  The Post Office has stated to us that they usually get the items shipped to the country ordered from within 7 – 10 Business days.  After that, the time for delivery will vary, depending on the Customs department for the receiving country (usually between 4-6 weeks).  We cannot control the time your package may spend in Customs. The Customs department in your country can hold your package for up to 30 days after arrival.  They can also choose to open the package and inspect each and every item.

 

What if I order an item to be shipped overseas or to an APO/FPO without first contacting you?

If you order an item to ship overseas or to an APO/FPO without first contacting us, we will email you with the additional costs to be charged to your credit card. If you do not agree with these terms, we will cancel and refund your order. Please remember, the fees to ship overseas are higher than domestic shipping (a difference of $3-5 domestic to $40, for example). This is why it is important that you contact us prior to ordering, so we can determine what your shipping costs will be and process your order without delay.

Why don’t you ship to Nigeria or U.A.E.?

We do not ship to those countries due to the amount of scams that come out of those countries with stolen credit cards and/or stolen cashiers checks.  To avoid the hassle, we just choose to not deal with anything from those countries.  Every order is checked that comes through our system.  All funds are verified and anything that looks suspicious we look into to insure that it is not being purchased fraudulently. We protect consumers and ourselves from being scammed out of merchandise or money.  …and we are good at what we do!

Do you have a printed catalog?

No. Why? Because to do it right we would have to print it out in full color. It’s not cost effective. We’d rather save that cost so we can offer our items at a lower cost to you (check out how much it would cost to put 20,000+ items in a printed full color catalog).

Do you offer wholesale accounts?

No. At this time we do not offer wholesale purchases or accounts of any kind. We are a retail store just like Macy’s or Target (we just have cooler things to sell).

Retail Store (4)

Do you have a printed catalog?

No. Why? Because to do it right we would have to print it out in full color. It’s not cost effective. We’d rather save that cost so we can offer our items at a lower cost to you (check out how much it would cost to put 20,000+ items in a printed full color catalog).

Do you offer wholesale accounts?

No. At this time we do not offer wholesale purchases or accounts of any kind. We are a retail store just like Macy’s or Target (we just have cooler things to sell).

Do your dogs bite?

NO!!!!!  What good is it for us to have dogs that bite customers who are coming to visit our store and buy things?  The dogs have also told us that they will not bite unless you are stealing.

Much love, kisses, and demanding of treats,
Harley, Sasha, and Bessie (The Dogs)

Are you real witches?

Everyone who works at the Magick Cauldron in one way or another is either a Witch, Wiccan, or Pagan.  This is not limited to these particular titles as some have different paths.  Each person at the Cauldron does have an area of specialty in order to help our customers with questions about items and to ask for advice on certain things that may perplex you.

Shipping (3)

How Do I Track My International Order?

We can confirm we have sent your package. Also, the US Postal Service has now offered a duplicate copy of the customs form that we fill out allowing us to retain proof that we sent your package. Unfortunately, we do not have a method to track international packages. Most countries outside the U.S.A. do not offer tracking numbers unless you request the item be sent registered. We do not offer this option because the expense is extremely high.  Generally once we ship your order to you, you should receive it within 5 to 8 weeks.

We ship all orders through the United States Postal Service.  We fill out a White Form or a green form depending on weight of the item being shipped.  The Post Office has stated to us that they usually get the items shipped to the country ordered from within 7 – 10 Business days.  After that, the time for delivery will vary, depending on the Customs department for the receiving country (usually between 4-6 weeks).  We cannot control the time your package may spend in Customs. The Customs department in your country can hold your package for up to 30 days after arrival.  They can also choose to open the package and inspect each and every item.

 

What if I order an item to be shipped overseas or to an APO/FPO without first contacting you?

If you order an item to ship overseas or to an APO/FPO without first contacting us, we will email you with the additional costs to be charged to your credit card. If you do not agree with these terms, we will cancel and refund your order. Please remember, the fees to ship overseas are higher than domestic shipping (a difference of $3-5 domestic to $40, for example). This is why it is important that you contact us prior to ordering, so we can determine what your shipping costs will be and process your order without delay.

Why don’t you ship to Nigeria or U.A.E.?

We do not ship to those countries due to the amount of scams that come out of those countries with stolen credit cards and/or stolen cashiers checks.  To avoid the hassle, we just choose to not deal with anything from those countries.  Every order is checked that comes through our system.  All funds are verified and anything that looks suspicious we look into to insure that it is not being purchased fraudulently. We protect consumers and ourselves from being scammed out of merchandise or money.  …and we are good at what we do!

The Ultimate Question (1)