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1. Do you have a printed catalog?
A: No. Why? Because to do it right we would have to print it out in full color. If you have never done this before, check out how much it would cost to put 20,000+ items in a printed full color catalog.
2. Do you offer wholesale accounts?
A: No. At this time we do not offer wholesale purchases or accounts of any kind. We are a retail store just like Foley's or Sears (We just have cooler things to sell).
3. Are my orders secure on your site?
A: Yes! All transactions made on our website are on a secure SSL server and are safe from hackers and any fraudulent attempts to gain any information from you. When we receive your order we do not get the credit card number that you used anywhere on the order. If you would like to see the secure certificate click here to see an example of our actual certificate. When you are ordering, after you input your contact information you will see a button at the bottom of the page that will note that you are about to enter a secure server. After you click on that, look at the bottom of your browser and you will see a little graphic that looks like a lock in the status bar of your browser. If you double click on that the secure certificate willl pop up and allow you to view it.
4. Are you guys real Witch's?
A: Everyone who works at the Magick Cauldron in one way or another is either a Witch, Wiccan, or Pagan. This is not limited to these particular titles as some have different paths. Each person at the Cauldron does have a area of specialty in order to help our customers with questions about items and to ask for advice on certain things that may perplex you.
5. Do you guys go to festivals or just have the retail store?
A: We have another shop at the Texas Renaissance Festival (Booth #54) which is smaller but has a very wide selection of items that you should go see if you are in town and want a great afternoon adventure. We also do various festivals around the year including, CMA, Scottish Highland Games Fest, & more!
6. Do you jack up your prices at festivals?
A: If I could find the person who started this rumor, they would become a frog! The answer is a BIG NO! We do not raise prices for any reason just because we are at some festival. The idea is to SELL our merchandise and we can't very well do that and move it out if the prices are outrageous. So to settle this once and for all: WE DO NOT RAISE PRICES AT ANY FESTIVALS.
7. Can you send me a spell for "INSERT SPELL NEED HERE"?
That depends. We are not in the business of providing spells to the general public. Most of us, like you (hopefully) study our craft(s) and learn to utilize our skills in order to achieve our goals thru magick. If you call or come by and need assistance with a spell that you are working on, we CAN give you some advice on the best way to accomplish your goal, but we probably won't write a spell for you if you don't help put any of your own effort into it. After all, the spell isn't for us...it's for YOU. Now in our Pagan Ethics Section we have basics for spells along with valuable information so that you don't get into trouble when doing magick, so check that section out for more information.
8. Do your dogs bite?
A: NO!!!!! What good is it for us to have dogs that bite customers who are coming to visit our store and buy things? The dogs have also told us that they will not bite unless you are stealing, Signed: Einstein, Sasha, and Rocky (The Dogs)
9. Can you make a custom oil for me?
Yes. If you come in with a formula for a custom oil that you would like made, talk to a sales rep and we can blend you an oil. The cost will depend on how much and how many you need.
10. Do you offer Tarot reading?
A: YES!!! Paul does offer a tarot reading to people who call and make an appointment with him. The cost is $30.00 and he will answer any and all questions you may have. There isn't a time limit, but please make sure that your questions are thought out and not something that if you spent some time thinking you could have answered yourself.
11. What is the secret to life?
A: 42
12. How Do I Track My International Order?
A: We ship all orders through the United States Postal Service. We fill out a White Form or a green form depending on weight of the item being shipped. The Post Office has stated to us that they usually get the items shipped to the country ordered from within 7 - 10 Business days. After that, it is up to customs of the particular Country that depends on when you actually get your order (usually between 4-6 weeks). We have no control over this and take no responsibility after it has been shipped to you. The protocols of the Customs Department in your country can hold your package for up to 30 days after it arrives in that country. They can also choose to open the package and inspect each and every item, this is also out of our control. Unfortunately most countries outside the U.S.A. do not offer tracking numbers unless you request the item be sent registered and the expense of that is high so we do not offer that as an option. Generally once we ship your order to you, you should receive it within 5 to 8 weeks. Emailing us over and over wondering where your package is does no good as we don't know after it leaves the Post Office. The US Postal Service has now offered a duplicate copy of teh customs form that we fill out allowing us to retain proof that we sent your package.
13. Why don't you ship to Nigeria or U.A.E.?
A: We do not ship to those countries due to the amount of scams that come out of those countries with stolen credit cards and/or stolen cashiers checks. To avoid the BS, we just choose to not deal with anything from those countries as we are on to every scam they could possibly think up. Every order is checked that comes through our system. All funds are verified and anything that looks suspicious we look into to insure that it is not being purchased with stolen credit cards or whatever, whereby we try and protect consumers and ourselves from being scammed out of merchandise or money. ...and we are good at what we do!
14. Are you guys up at the Texas Renaissance Festival?
A: Yes we are!! We are located in Booth #54, #55, and #86 in Sherwood Forest Tarot Readers & Masseuses. Come by and see us!!
15. What if I order an item to be shipped overseas or to an APO/FPO without first contacting you?
A: Well, if you fail to follow the instruction that are in BOLD RED LETTERS on our front page stating that you MUST call or email us for correct shipping charges, we will either refund your order until you learn to follow instructions or email you with the additional costs to be charged to your credit card for the shipping. The fees to ship overseas are a lot more than domestic mail and although we might eat a $3-$5 shipping fee sometimes, we will not eat a shipping fee of $40.00. So it is imperative that you contact us in some way, shape, or form to find out what your shipping costs will be PRIOR TO ORDERING! If you follow these simple instructions, your order will be shipped out immediately and without delay. Basically the simpler you make it for us the quicker you get your stuff.
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